Refund & Return Policy
Every MirthCotton item is made to order — it is printed only after you buy it, specifically for you. That shapes this policy: we always fix our own mistakes, and we are upfront about what we can and cannot take back.
Return window
You have 30 days from the delivery date to raise a return or refund request. Email [email protected] with your order number and photos before sending anything back.
If the problem is ours — free replacement or full refund
We cover it entirely, with no return shipping cost to you, when the item is:
- damaged or defective on arrival
- misprinted, off-centre, cracked or the wrong colour
- the wrong design, wrong size or wrong item compared with your order confirmation
Send us your order number plus photos of the item and the shipping bag within 30 days of delivery. We will reprint and reship at no charge, or refund you in full — your choice. In most cases you do not need to return the faulty item.
If you changed your mind or ordered the wrong size
Because each shirt is printed on demand, we cannot restock or resell a personalised item, so we do not accept returns for change of mind, wrong size chosen by the customer, or “it didn’t suit me”. Please use the size guide on every product page before ordering — and if you are between sizes, email us and we will help you pick.
As a goodwill gesture we will offer a one-time discounted reprint in the correct size if you contact us within 30 days of delivery. Ask us about it before ordering again.
Condition of returned items
When we do ask you to send an item back, it must be unworn, unwashed, free of stains, smoke and pet hair, and in its original packaging with any tags attached. Items returned outside this condition cannot be refunded.
Return shipping
- Our error (defective, misprinted, wrong item): we pay all return shipping, or waive the return entirely.
- Any approved return that is not our error: return shipping is paid by the customer and the original shipping fee is non-refundable.
Return address
Please do not send anything back before contacting us. Returns are received by the fulfilment centre in the United States that produced your item, and the correct address depends on which facility printed your order. We will email you the exact return address and an RMA reference once your request is approved. Unauthorised returns cannot be tracked or refunded.
Non-returnable items
- Items marked “final sale” or “clearance”
- Gift cards
- Items damaged by wear, washing against the care instructions, or alteration
- Requests raised more than 30 days after delivery
How long a refund takes
Once your request is approved (or the returned item reaches us), we issue the refund within 2 business days. Refunds always go back to the original payment method in US dollars (USD). Your bank or card issuer then needs a further 5–10 business days to post it to your statement. We cannot refund to a different card, account or person.
Partial refunds
If only part of a multi-item order has a problem, we refund or replace just that item; the rest of the order is unaffected.
Cancelling or changing an order
Order changes and cancellations are covered in our Cancellation Policy.
Still not happy?
Reply to any email from us, or write to [email protected] — a human reads every message and we would rather fix it than leave you with a shirt you do not love.
Need help?
MirthCotton — Legal seller and website operator
Representative: Lê Thị Hồng Thủy
Business address: Khu Long Chau, Binh Phu, Phu Tho, Vietnam
Email: [email protected]
Phone: +84 899678457
Customer support: Mon – Sat, 9AM – 5PM EST — we reply within 24 hours
Website: mirthcotton.com